BOOKING TERMS AND CONDITIONS
Indochina Travel Service (followed is abbreviated as the
INTRASER) and the client agree that the terms and conditions for the
services provided by the INTRASER shall be outlined by the following general
booking conditions. The person who books the tour on behalf of (an) other
person(s) is fully responsible on their behalf. A booking is definite when the
INTRASER has received the booking form.
The contract will consist
of an agreed itinerary and/ or services and your acknowledgement of acceptance
of these booking conditions. The contract between us becomes binding at the
point at which you issue instructions to us to go ahead with making reservations
for the agreed itinerary and/ or other services, and pay the deposit or full
amount according to the stated terms and conditions.
I.
PRICES AND VALIDITY
All prices quoted to the client are in US Dollars and stated clearly their
validity. However, all these quoted prices are subject to change into line with
market, tax, currency fluctuation with or without prior notice.
The price is the total cost of the holiday including all elements specified in
the itinerary, unless stated otherwise. As our holidays are individually
designed, the price will vary according to changes made in the vacation program.
At the point at which you decide to make full payment, all agreed changes to the
price will be included in the invoice that we send you.
II.
PAYMENT
A> Applied for Hotel Reservation only
All reservations are only
guaranteed with a NON –refundable 10%
(ten percent) deposit of the booking cost (minimum of USD100 per
person). And the balance must be paid at least 4 weeks (28 days) before your
check- in date.
Full payment will be
required at the time of booking if the booking cost is less than USD200
or if your booking date with us is less than 28days.
B> Applied for Tour Reservation
Upon booking services with
the INTRASER, a NON –refundable 10%
(ten percent) deposit of tour package cost with the
minimum of USD100 per person is required. Then a full payment of the tour
balance must be paid at least 6 weeks (45
days) before the starting date of the tour.
In the event of the full
payment not reaching our account by the due date, we reserve the right to cancel
all reservations and the contract between us.
Please note that, for
convenience, we price in
We provide you 3 ways to
make the payment:
1.
Cash Payment
The payment by Cash shall
be allowed by our staff upon confirmation. Normally, this method applied for
customers who live in
For payment made by credit card, a surcharge due to bank fee will be applied to the total amount; currently 3% for Visa and MasterCard, and 4% for American Express.
fill in and send to us by fax through: Fax: (84 4) 7225870 (fax is more
confidential)
or you can scan and email to E-mail:
info@indochinatravelservice.com
3.
Bank transfer
Payment by bank transfer
should be transmitted to the following:
Please note that the bank
commission fee in
Kindly provide us a copy
of each transaction stating the booking information, attention to our accounts
receivable office via fax at +84 4 7225870. The receipt of related bank
transaction is subject to the final confirmation from our bank.
III.
CANCELLATION
The client can cancel
their booking at all times but only accepted by notification in writing. The
date of cancellation will be the date on which we receive your notification of
your wish to do so.
Costs for
cancellation are as followed:
A> Applied for Hotel Reservation only
Alterations of booking in
dates and number of rooms are considered as cancellations.
Booking conditions and
cancellation fees applied for GIT bookings (from 5rooms up) may vary from hotel
to hotel. Once you have selected your hotel you will be asked to view the
specific terms and conditions applying to your particular group booking.
With FIT bookings (below 5
rooms), cancellation & cancellation fees are as followed:
1.
Cancellation is made over 28 days prior to check –in date; there will be no
charge for cancellation except the forfeiture of the deposit.
2.
Cancellation is made from day 28 till 15 days prior to check –in date; one
night’s stay will be charged
3.
Cancellation is made from day 14 till 8 days prior to check –in date; 50%
of total room nights reserved will be charged
4.
Cancellation is made within 7 days prior to check –in date or No -show;
full-length stay will be charged
If cancellation is failed to make, full charge of your booking is applied.
B> Applied for Tour Reservation
1.
Cancellation is made over 30 days before the departure date; there will be
no charge for cancellation except the forfeiture of the deposit.
2.
Cancellation from day 30 till 15 days before the departure date of the
booking; 40% of the total sum per person will be charged.
3.
Cancellation from day 14 till 7 days before the departure date; 60% of the
total amount per person will be charged.
4.
Cancellation within 6 days before the departure date of booking; the full
amount will be charged.
If, rather than cancel,
you wish to transfer your booking to another person, we can arrange this subject
to your instruction, and the transferee providing his or her full details,
confirmation of acceptance of the terms of the contract, agreement to pay our
costs incurred in making the transfer and any outstanding balance of the total
price.
The INTRASER always undertakes everything within its power to exceed the
clients’ expectation in terms of quality and value. The understanding is that
the INTRASER acts as intermediary between the client and airlines, hotels,
transport operators, local tourist offices providing services to the client. The
INTRASER shall in no event be liable to the client by reason of unsatisfactory
services provided to the client by third parties or by way of indemnity, for any
loss, injury, delay, quarantine, customs regulation, change in schedule or other
adverse events beyond the control of the INTRASER. The client warrants that the
INTRASER shall not be responsible or liable for additional expenses and damages
due to any delay, accidents, action of god, unrest or political action.
The Company also reserves the right to require any individual to withdraw from
the tour if deemed his/her act of conduct is detrimental to or incompatible with
the interest, harmony & welfare of other passengers and the tour as a whole. The
company shall be under no further liability thereafter to any such person. No
tour leaders/guides or other employees or agents of the Company or
authorized to commit The Company to any liability whatsoever and The Company
will not be bound by any statement or representation unless in writing and
signed by a management executive of The Company. The Company reserves the right
to take photographs & films for passenger while on tour with The Company to be
used for brochures advertising or publicity material without obtaining any
further consent from passenger.
We accept responsibility for carrying out the terms of the contract and for the
performance of our employees, sub-contractors and suppliers. If we fail to
comply with the terms of the contract, we will compensate you for any loss that
you incur. We will not be liable to pay compensation if the failure to carry out
the terms of the contract is neither our fault nor that of our employees,
sub-contractors or suppliers because the failure is caused by:
Your booking will be
accepted based on your understanding that the tourism infrastructure in the
Sometimes, close to your time of departure, we receive information about
circumstances beyond our control affecting your holiday: potential travel
disruption, road works, major events, predicted adverse weather conditions and
so on. In such circumstances, we will contact you and, if possible, suggest
alternatives to solve any problems that might arise.
All such alterations will
be subject to your approval and agreement. If you agree to such alterations, and
they involve additional cost, this must be borne by you.
If alterations become
necessary during your holiday because of the failure of a third party contracted
by us to provide the required services, and we are unable to provide an
equivalent alternative, we will compensate you for any losses incurred and seek
redress from our sub-contractor later. If we offer you a more expensive
alternative, the extra cost will be borne by us.
During your holiday, if
alterations are necessary because of circumstances beyond our control occurring
at short notice, such as unforeseen weather conditions, postponements,
cancellations or overbooking by national carriers, government action or
mechanical breakdowns.
In the case of an
alteration beyond our control, we will do our best to find satisfactory
alternatives and minimize inconvenience, but cannot be held liable for any
losses incurred. If such alterations involve additional cost, this must be borne
by you.
Because we operate on a
tailor-made basis, you can request alterations to any aspect of your holiday
without surcharges. We will advise you of the cost or saving resulting from
proposed alterations and, if it is acceptable to you, incorporate it into the
price.
If you ask for changes to
be made after you have paid in full, but before your date of departure, any
increase in the price must be settled by cash or credit card (Visa, MasterCard
or American Express) upon your arrival. If changes result in a reduction of the
price, you will be reimbursed upon arrival less any costs that we have
reasonably incurred.
If you ask for changes to
be made during travel, we will advise you of the extra cost and only proceed on
your instruction. Any extra costs that you have incurred by altering your
itinerary must be settled at the most convenient time during your stay in this
traveling country.
If the alteration involves
a reduction, we will refund you the saving, less any costs that we have
reasonably incurred before ending tour. No refunds will be made for any unused
elements of the itinerary.
V.
COMPLAINTS AND CLAIMS
In the case of any problem
or complaint, it is imperative that the client informs the INTRASER at the
earliest opportunity in order that we have the chance to rectify the situation
as quickly and efficiently as possible. All disputes, claims and litigation
regarding the services shall first be settled by way of negotiation and mutual
understanding. In the event such negotiation and mutual understanding would
fail, the disputes, claim and litigation shall finally settled by arbitration of
the Vietnam International Arbitration Centre at the Chamber of Commerce and
Industry of the Socialist Republic of Viet Nam. All claims must be submitted in
writing within 14 (fourteen) days after the end of the services and within 3
(three) days after the end of the service provided if having hotel reservation
only.
1.
Travel insurance
We strongly recommend that
you take out a holiday insurance policy. Travel insurance and medical
precautions are essential. We do not give specific advice on these matters as we
are expert in neither, and individual circumstances differ. So, please ask your
nearby travel agent, or speak to your own insurance broker for any assistance of
travel insurance.
We also advise you to tell us the name of the
company and its contact details so that we can give notification on your behalf
if you are unable to do so in the unlikely event of an accident occurring.
2.
Travel Document
Passengers must possess a
valid passport and are responsible for obtaining necessary visa etc., prior to
departure. Finally check with us other necessary preparations subject to
different tour types for the whole package tour.
VII.
MISCELLANEOUS
The INTRASER has the
authority and the right at any time it sees fit to change or modify all or any
part of these terms and conditions without prior notice. However, should any
changes occur, they will be posted on the website immediately. In case the Terms
and Conditions change after the deposit is paid, the Terms and Conditions under
which the deposit was paid shall apply.