• What is the Run of House room category?
  Run of House, abbreviated as ROH, refers to the most common or standard room category
  in hotels. When you select Run of House, your specific room type will be determined by
  the hotel upon availability at the check-in time.
  
  
• Can I get Non Smoking Room or generally, can I specify my room preferences?
  If you have any special requests (non-smoking room, preferred high floor, rooms next
  door…), please kindly inform us once making reservation. We will do our best to
  accommodate your special requests. But please note that they depend on the hotel availability.
  
  
• My family consists of 5 persons (2 adults and 3 kids under 12 years old). Can we
  stay in 1 room? If not, what will I do?
  Some hotels/ resorts have family rooms. However, most of cases, we recommend
  customer reserve connecting rooms or rooms next door.
  
  
• What about early check-in and late check-out? If I arrive in the city early in the
  morning, Can I use early check-in?
  Check-in and check-out time in Vietnam is from 12:00 to 14:00 o'clock. Before or after of
  this time for check-in and check-out shall be considered as early check-in and late check-
  out. You can do early check-in but with acceptance of hotels and they will charge you
  some money for early check-in. In some cases, you will be charged as full day stay.
  
  
• Do children stay for free?
  Room rates are based on nightly double occupancy with breakfast. Kids under twelve
  usually stay for free if sharing existing bed with parents. Almost hotels and resorts accept
  maximum of 1 kid stay in parents' bed and breakfast for kids under 12 years is 50% of
  adult's prices.
  
  
• Are taxes and service charges often required by hotels are included?
  Our rates are net, include government tax, service charge and daily breakfast at hotel.
  
  
• How you are different from others hotel reservation agency?
  We are not offering tons of hotels in region. We ONLY offer the list of selective hotels
  which must have friendly staff, good service and are well –located.
  
  
• How come your rates are so lower than hotel rack rates and other Company rates?
  We are local tour operator who has been building a good and long –term relationship with
  hoteliers nation-wide. With a great number of bookings yearly, we are at good position to
  have a good deal from hotels and we give it to our customers. That’s why our
  offered rates are always the best.